Dance Supplies & Studio
Shipping Policy
THANK YOU FOR YOUR PURCHASE
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Once an order has been placed it cannot be modified or canceled. Processing for all orders will take at least 3-5 business days (excluding Fridays, Saturdays, Sundays, and Holidays).
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Once your order has fully processed you will receive a shipment confirmation email which will contain tracking details for the package. After tracking details are received, please allow at least 24 - 48 hours for updates to be reflected. Please be advised there may be events out of our control (weather issues, carrier delays, etc.) that can delay delivery. Please know we are working incredibly hard to fulfill your orders and are striving to provide exceptional customer service.
EXPRESS SHIPPING
All orders that are shipped Express are guaranteed to deliver within 1-2 business days. This is the In-Transit Time only and does not include the processing time of 2-3 business days. The rate for express shipping varies depending on the weight of your items. The express shipping cost will be calculated at checkout.
LOCAL PICK-UP
Our shipping office is located in Cedar Grove, NJ. Our pick-up hours are Tuesday - Saturday 10 am - 6 pm. Our shipping team will contact you when your order is ready to pick up.
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*Please note all pick up orders must be picked up within 7 business days or our team will issue a store credit for the items.
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ITEMS NOT IN STOCK
We strive to have all of our products available for immediate shipment. Due to the popularity and high demand for our products, some products may go on back order. We will take all necessary steps to advise you in a prompt manner if this situation occurs.
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PRE-ORDERED ITEMS
All pre-orders are estimated to ship on the release date. You will be notified of any delays.
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INCORRECT SHIPPING INFORMATION
Please make sure that your address is correctly entered and includes all relevant and/or required information. This includes but is not limited to: correct abbreviations, street numbers, and building or apartment numbers. We are unable to make any changes or additions to an order after it has been placed. We are not responsible for incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.
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If your package is returned to sender for any reason, the package will be treated as a return and will be processed in a accordance with our return policy. You will be issued a store credit in the form of an E-Gift Card. Your store credit will be in the amount of your order total, minus the shipping cost.
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ROUTE PROTECTION
Claims for packages marked "delivered" yet not received and where there is no evidence of “porch piracy” must be made 5 days after “delivery date” but no longer than 15 days to ensure it was not misdelivered or easily found around the premises." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days and within 30 days from the last checkpoint.